Each team member is responsible for the quality assurance (QA) of our services and solutions and accountable for overall customer satisfaction. Performance is measured and monitored continuously in order to ensure we meet the high standards set forth in our Quality Assurance Program (QAP). The QAP provides employees with a comprehensive collection of Standard Operating Procedures (SOPs) aimed at helping them achieve the highest level of quality in the delivery of services and solutions. We focus on ensuring customer satisfaction through compliance to these standards.

Additionally, RBCI will prepare a QA plan for each task order tailoring our processes for each specific engagement in order to comprehensively ensure quality. This individualized plan will include the following:

  • Strategy to develop, monitor and report performance metrics in order to identify trends and areas requiring improvement at the earliest moment possible.
  • System to periodically obtain customer feedback (Surveys and Project Reviews) in order to be realistic about their impression of the quality of our work.